Privacy Policy for uDrip

At uDrip, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you engage with our services, including our website, mobile applications, and in-person interactions. By using our services, you agree to the terms of this policy. If you do not agree with this policy, please do not use our services.

1. Information We Collect

We collect various types of personal information to provide our services and improve your experience. The categories of information we collect include:

1.1 Personal Identification Information

When you book appointments or sign up for services with uDrip, we may collect the following details:

• Full name
• Email address
• Phone number
• Date of birth
• Home or delivery address
• Emergency contact information

1.2 Health and Medical Information

To deliver our IV hydration and vitamin therapy services, we may collect:

• Medical history
• Current medications
• Known allergies
• Vital statistics (such as blood pressure, heart rate, and hydration levels)
• Lifestyle and wellness preferences

1.3 Payment Information

For processing payments, we may collect:

• Credit card or debit card information
• Billing address

Please note that payment transactions are handled through third-party payment processors, and we do not store full credit card details.

1.4 Automatically Collected Information

When you use our website or mobile app, certain information is automatically collected:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages you visit on our site
• Time and date of your visits
• How you interact with our site and services

1.5 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and to collect data on how you interact with our online platform. Cookies are small data files stored on your browser or device. You can disable cookies through your browser settings, but doing so may impact your experience on our site.

2. How We Use Your Information

The information we collect is used to:

• Provide, personalize, and enhance our services
• Process payments and manage your appointments
• Communicate with you about your appointments, offers, or promotions
• Send important updates regarding our services, including policy changes
• Provide customer support
• Improve our website and mobile application functionality
• Monitor the effectiveness of our marketing efforts
• Comply with legal and regulatory requirements

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties for marketing purposes. However, we may share your information in the following circumstances:

3.1 Service Providers

We may share your information with third-party service providers who help us deliver our services, such as:

• Payment processors
• IT and website hosting companies
• Marketing service providers
• Medical professionals, with your explicit consent, when necessary for your treatment

These third parties are contractually obligated to protect your information and use it only for the purpose of providing their services.

3.2 Legal Obligations

We may disclose your information if required to do so by law, such as to comply with a subpoena, legal process, or government request.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred as part of the transaction. We will notify you of any such change and give you the opportunity to opt-out if your information will be subject to a different privacy policy.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Health and medical information may be retained for a longer period to comply with legal obligations related to medical record retention.

5. Data Security

We take reasonable and appropriate measures to protect your personal information from unauthorized access, loss, misuse, or alteration. These measures include:

• Encryption of sensitive data
• Secure storage of health and payment information
• Regular monitoring of our systems for vulnerabilities

However, no data transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

6. Your Rights Regarding Your Information

You have the right to:

• Access your personal information that we hold
• Request correction or updates to your information if it is inaccurate or incomplete
• Request the deletion of your information, subject to legal or medical retention requirements
• Object to or restrict certain types of processing of your information
• Withdraw your consent at any time, where we are relying on consent to process your data

To exercise any of these rights, please contact us using the details provided at the end of this policy.

7. Third-Party Links

Our website and services may contain links to third-party websites or services that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

uDrip services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the “Last Updated” date. We encourage you to review this page periodically to stay informed about how we protect your information.

10. International Data Transfers

If you are accessing our services from outside the United States, please note that your information may be transferred, stored, and processed in the U.S. or other jurisdictions where our service providers are located. By using our services, you consent to the transfer of your information to these jurisdictions, which may have different data protection laws than your country of residence.

11. Your California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act (CCPA). If you are a California resident, you can:

• Request a copy of the personal information we have collected about you in the past 12 months
• Request that we delete your personal information, subject to certain exceptions
• Opt-out of the sale of your personal information (Note: uDrip does not sell personal information)

To exercise these rights, please contact us using the information below.

12. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your information, you can contact us.